Your family

We know you are as passionate
about your pet's health as we are

Frequently asked questions

A referral can only be made to one of our specialists by your primary care veterinary surgeon. They can provide us with all the medical information we require in order to treat your pet and discuss the possible solutions at your appointment.

Easy!

When we have received a referral from your vet, they will ask you to call us on 046 9557551 to schedule an appointment at a time of your convenience.

Appointments are often available within 1-3 working days, and immediately if your pet needs to be seen for an urgent condition.

In order for us to continue to see appointments, we have implemented strict biosecurity measures to protect our clients and staff while continuing to provide specialist care to your pets.

On arrival at the hospital gate, please press the buzzer to alert our staff to your arrival 

– If the gate was already open, please call our reception from your vehicle to inform them of your arrival

– Please do not exit your vehicle unless directed otherwise

– To minimise face-to-face contact, a vet will call you on the phone number you provide to take a detailed history

– A member of staff will collect your pet from your vehicle using one of our slip leads

– Your pet will be examined in the hospital by a vet, following which they will call you to discuss their findings and treatment options

– Payment can be taken by card over the phone, or through our wireless terminal. We would appreciate if clients could use card payments at this time

– We will only accept medications from home, bedding, food or toys on a case by case basis

– Discharge instructions will be discussed thoroughly over the phone and sent to you by email

– There will be no access to the hospital building, except in exceptional circumstances. This includes the bathroom facilities.

Your primary care vet will usually have sent documentation and images to us electronically when requesting a referral appointment.

A list of medications your pet is receiving (or the actual medications themselves) is helpful to make sure we accurately record them.

If your pet is on special food and is being admitted for surgery, please bring 1-3 days of their special diet with them.

In general, yes.

Fasting is advised so that sedation or general anaesthesia can be performed to allow procedures the same day. 

Exceptions include some paediatric patients, or patients with other medical conditions. If you’re not sure, our friendly receptionists and nurses will be happy to discuss your pet’s requirements with you directly.

If your pet is being admitted for surgery, they will most likely stay in the hospital until they are well enough to be discharged into your care.

If your pet is coming for a consultation, diagnostics or a minor procedure, they will need to stay with us for a few hours but will likely be discharged to you the same day. We will discuss this with you at your consultation.

We are located in the village of Summerhill, Co. Meath, just 25 minutes from the M50 and easily accessible from major motorways.

If you use the Eircode A83 EV27 it should bring you directly to our door.

In the interest of patient safety we operate a secure campus. When you arrive at the gate, press the button to speak to our reception and they will open the gate for you. The gate will open automatically for you on the way out.

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