Frequently asked questions
Based on VCI guidelines, we will continue to see urgent or emergent cases, but have postponed elective and non-urgent cases and procedures.
If your patient’s appointment has been postponed and their condition deteriorates, or you feel as if there is a welfare issue associated with delay, please contact us to discuss their specific case.
We currently offer full-time specialist services in all fields of small animal surgery, neurology, sports medicine and rehabilitation.
We have visiting specialists in diagnostic imaging, nutrition, ophthalmology and dermatology.
We know you’re busy and so a simple request by phone (046 9557551), email or through our referral portal.
We just need a copy of your clinical notes, any test results and imaging if available (DICOM or JPG) by email to email@example.com
If it’s an emergency, or if you need to discuss a case, phone is usually best. If a specialist is available they will speak to you directly, or at least try to call you back before the end of the day.
We’ve found it best if you then ask your client to call us to schedule an appointment at their convenience. We can usually offer appointments within 1-3 working days for non-urgent cases, and same or next day for cases that require.
We endeavour to phone or email you on the day of consultation to inform you of the plan, and again on day of discharge or when new information is available. If you have a preference for method of contact, just let our reception know.
Sometimes we get waylaid with emergencies, but we want to make sure you’re kept in the loop as much as possible.
For inpatients, a full-written report is sent to your practice by email within 24 hours of discharge.
In the case of outpatients with pending test results, the report will be forwarded once test results have been compiled and a treatment plan is in place.
We are always seeking to improve our communication with you. If you have ideas we’d love to hear them – firstname.lastname@example.org
We offer outpatient xray, ultrasound, CT and MRI. Just fill in a request form or give us a call.
When you request outpatient imaging, we simply provide an imaging service. That means the pet will be examined by a vet to clear them for anaesthesia or sedation if required, but the client will not have a consultation with a specialist. The tests you request will be performed and the imaging report sent to you to discuss with your client – we do not discuss results of any tests or next steps with your client. If you have any questions as to whether a case is suitable for outpatient imaging, we would be more than happy to discuss with you by phone.